The module includes guidance in areas such as how to cope if your work situation changes, how to go about managing debt and creating a new household budget.
It is part of Wealth Wizards’ advice engine Turo, which can be used in collaboration with a financial adviser or can be accessed directly by customers of financial institutions, such as banks and building societies.
Users are able to find immediate solutions to their queries digitally either within the platform or via links to trustworthy sources of information and education.
In more complex cases, the COVID–19 toolkit can act as a triage tool, directing the customer to a financial adviser for more complex advice cases.
The technology, including the new toolkit, can be white-labelled to fit any company’s brand and tone of voice.
Andrew Firth, CEO at Wealth Wizards, said: “The volatile markets, job losses and general havoc being caused by coronavirus have led to many people feeling anxious, frustrated and stressed about their finances.
“As a result, customer services teams throughout the country are being inundated with calls from worried customers and clients who are concerned about their money and need some reassurance.
“Reaching out digitally can help both by plugging holes in the resources of overstretched businesses and by connecting with people when they are stuck at home in the lockdown and feeling helpless.
“Many of us just need a comforting arm around the shoulder and this is exactly what our COVID–19 financial survival toolkit provides.”
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