Privacy and data

Regulation and compliance

We are fully regulated by the FCA and take responsibility for our advice

Wealth Wizards Benefits Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 596641. Registered Address: Wizards House, 8 Athena Court, Tachbrook Park, Leamington Spa, CV34 6RT.

Our registered address is:

Wealth Wizards Benefits Limited
Wizards House
8 Athena Court
Tachbrook Park
Leamington Spa
CV34 6RT

Complaints

If you’re unhappy with the experience you have with Wealth Wizards Benefits Limited we’d like to put it right for you. Please let us know if you want to make a complaint by writing to us or dropping us an email. We will look into your complaint and follow our complaints procedure.

If you’re still unhappy with the outcome of your complaint, you have the right to contact the Financial Ombudsman Service (FOS). The FOS is a statutory body established to provide consumers with a free, independent service for resolving disputes with financial firms. Their decisions are binding on us. You can visit the FOS website for further information.

Compensation

You may be entitled to compensation from the Financial Services Compensation Scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim. Further information is available from the FSCS.

Terms of use

This website is provided by Wealth Wizards Benefits Limited which is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 596641, and registered in England & Wales Company No 06030782. Wealth Wizards® is registered as a trading style of Wealth Wizards Benefits Limited with the Financial Conduct Authority.

These terms should be read carefully. Access to this website is on the basis that you agree to these terms.

Our services are intended for customers in the United Kingdom. Services featured on the website do not amount to an invitation to customers outside the United Kingdom.

The website and these terms are governed by the law of England and Wales.

We try to ensure that our website is available for access 24 hours a day, 7 days a week. However it may, on occasions be necessary to close or suspend provision of any of the services on the website for the purposes of repair, maintenance or development. Access to the website or operation of any of the services may be interrupted by circumstances beyond our control.

Wealth Wizards Benefits Limited takes care to ensure that the contents of this website are as clear, accurate and as easy to use as possible, but cannot accept responsibility (to the extent permitted by law) for any interruption or delay in access to the website or for any inaccuracies, incompleteness of information, errors or omissions in respect of information on our website or on any to which our website may be linked. The information is subject to change at any time without notice and Wealth Wizards Benefits Limited does not warrant that any of the services mentioned on the website are available. No warranty is given as to the freedom of this website from errors, defects or viruses.

If you request one of our email services you acknowledge that email is not completely secure or confidential and agree to that risk. We do not routinely encrypt emails.  We do adhere to a rigorous Privacy Policy and we make all reasonable endeavours to keep your information confidential.

Parts of our website are provided by third parties. We try to ensure that our sources of information are reputable and that they take due care in preparing the information. However, we do not verify the information ourselves, and we do not guarantee that it is correct. We are also not responsible for any information on this site or any site linked to this site which is being marketed by a third party.

Wealth Wizards Benefits Limited cannot be held responsible for the accuracy of the contents or information contained within any linked sites accessible from this site.

This site and the material and brands on it are the intellectual property of Wealth Wizards Limited and Wealth Wizards Benefits Limited, and all resulting rights are reserved; no right or license is granted to use such intellectual property, save for the purposes of reviewing the website. Wealth Wizards®, Pension Wizard ®, Retirement Wizard ® and the wizard hat logo are registered trademarks; the trademarks, trade names, and logos on this website, and the copyright and pending patent applications are used by Wealth Wizards Benefits Limited under licence from Wealth Wizards Limited. Pension Tidy-up, Pension Predictor, Money Wizard, Advisor Wizard, Mortgage Wizard, Protection Wizard, Investor Wizard,  Investment Wizard, Insurance Wizard, and ISA Wizard are trademarks and logos of Wealth Wizards Limited. © 2016 Wealth Wizards Limited. Wealth Wizards Benefits Limited is a wholly owned subsidiary of Wealth Wizards Limited.

This page was last updated on 1st January 2019

Privacy policy

Wealth Wizards takes the privacy of your data seriously. We’re committed to safeguarding your privacy while providing a personalised and valuable service. This Privacy Policy statement explains the data processing practices of the Wealth Wizards Group businesses. If you have any personal information requests or any queries about these practices please contact our Governance and Information Security Officer by e-mail : governance@wealthwizards.com.

Personal information is collected by the Wealth Wizards Group of companies listed below. Each of these Wealth Wizards companies are registered with the UK’s Information Commission as Data Controllers in accordance with the General Data Protection Regulation. References in this privacy policy to “WW”, “we”, “us”, “our” or similar refer to the Wealth Wizards Group of companies:

Wealth Wizards Benefits Limited

Registered Office: Wizards House, 8 Athena Court, Tachbrook Park, Leamington Spa, CV34 6RT, Company No: 6030782, Data Protection Registration No: ZA163085, FCA No: 596641

Information collected

We collect personally identifiable information about you (your “data”) through:

  • the use of enquiry and registration forms
  • your use of any our products or services
  • the provision of your details to us either online or offline
  • the provision of your details supplied to us by your employer

The elements of your data that we collect may include:

  • Name
  • Job title
  • Company name
  • Company address, phone and fax number
  • Home address and phone number
  • Mobile telephone number
  • E-mail address
  • Date of birth
  • NI Number
  • Salary
  • Pension contribution details
  • Educational history, work experience and other information from your CV if you provide this to us

We also collect information that we request from you when you use our service or that we collect automatically when you visit our sites. Please see our Cookie Policy for more details.

Use and disclosure of personal information

We collect information from you and, with your permission, from your investment providers. We use this information about you to manage the relationship with you, manage our advice to you and offer you our products and services. Where you consent to provide us with this information we will take appropriate measures to protect your sensitive personal data.

We may need to disclose your details to our trusted partners and service providers for these purposes. Please note we require these third parties to maintain the same level of security and confidentiality of your personal information.

We use your data for purposes which include:

  • providing our users with a personalised service
  • processing registrations and enquiries
  • providing you with information about products and services we offer (if you agree to receive such information)
  • sharing your data with trusted partners and service providers who provide information relating to financial advice given
  • contacting you about specific recruitment opportunities if you register search criteria information on our recruitment sites
  • monitoring compliance with our Terms and Conditions
  • improving our products and services – your data will be treated with the same level of privacy of all data and wherever possible anonymised

We are regulated by the Financial Conduct Authority. They may wish to audit sample transactions from time-to-time including our customer records to assess our compliance with their rules. Strict confidentiality conditions are always in place should this occur.

We also may extract certain information from your data for the purpose of generating statistics but it is not possible to identify you from these statistics.

If you wish to receive information about the Wealth Wizards Group products or services, please indicate your preferences using the consent boxes when providing us with your data.

In order to deliver our services to you effectively we may send your details to third parties such as those that we engage for professional compliance, accountancy or legal services as well as product and platform providers and quote engines, that we use to arrange financial products for you. We also use Client Relationship Management systems, HR and payroll companies. Where third parties are involved in processing your data we’ll have a contract in place with them to ensure that the nature and purpose of the processing is clear, that they are subject to a duty of confidence in processing your data and that they’ll only act in accordance with our written instructions.

We may also disclose your information to business partners and to third party suppliers we engage to provide services which involve processing data on our behalf, successors in title to our business or in accordance with a properly executed court order or as otherwise required to do so by law. We reserve the right to fully co-operate with any law enforcement authorities or court order requiring or requesting us to disclose the identity or other usage details of any user of our site.

We use tracking on some of the pages of our website, which record user movements, including page scrolling, mouse clicks and text entered. The data we collect in this way helps us to identify usability issues, to improve the assistance and technical support we can provide to users and is also used for aggregated and statistical reporting purposes.

Automated decision making and profiling

If you use MyEva, your personal data will be gathered through the information that you give us. Your data is collected in order for us to carry out our service to you. If you’re unsure about the outcome of the automated process you can contact us to discuss or to challenge the outcome.

We take measures to ensure the security of your data (Industry best-practice is followed at all stages of the data-lifecycle and we are always working to improve on the methods employed to secure your data. e.g. data is encrypted when in transit across public internet links. Data is also stored in an encrypted format in our systems along with the backups of those systems). We don’t use any special category data (such as data about your health) in the automated process unless it’s strictly necessary to deliver our service and we have obtained your explicit consent to do so.

We regularly check our systems for accuracy and bias and feed any changes back into the design process.

Use of cookies and other tracking devices

As is common practice with almost all professional websites, this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. You can read our full cookie information here.

Telephone calls

As part of our commitment to provide the highest quality of service, we may record or monitor telephone conversations in order to improve our service standards and for staff training purposes.

Security policy

The Wealth Wizards Group has appropriate measures in place to ensure that our users’ data is protected against unauthorised access or use, alteration, unlawful or accidental destruction and accidental loss. User data may be transferred outside the Wealth Wizards Group to data processors but they will act only on our instructions to provide the services required.

Storage of your personal data

We follow strict security procedures in the storage and disclosure of personal information which you have provided via this website, to prevent unauthorised access. The security of personal information about you is our priority. We protect this information by maintaining physical, electronic, and procedural safeguards that meet applicable law.

We train our employees in the proper handling of personal information. When we use other companies to provide services for us, we require them to protect the confidentiality of personal information they receive.

User access and control of data

If you wish to amend any of the data which we hold about you, or update your marketing preferences, please contact governance@wealthwizards.com or visit the “Contact Us” section of our website.

If you’re a user of other Wealth Wizards Group products and you wish to amend any of the data that we hold about you, or update your marketing preferences, you can call, email or write to us on the numbers or address below. Please note that calls made to these numbers may be recorded for training and quality control purposes.

Telephone: 01926 671469

Email: Governance@wealthwizards.com

Address: Governance and Information Security Manager, Wizards House, 8 Athena Court, Tachbrook Park, Leamington Spa, CV34 6RT

All users

In accordance with the General Data Protection Regulation (GDPR), you may request a copy of the personal information we hold about you by contacting the Governance and Information Security Manager by e-mail at governance@wealthwizards.com or writing to:

Governance and Information Security Manager, Wizards House, 8 Athena Court, Tachbrook Park, Leamington Spa, CV34 6RT

Your rights and choices:

You may opt out of receiving marketing materials.

You may request we correct inaccurate information.

Using public areas of our website

We won’t collect any personally identifiable information about you when you use public areas of the website (i.e. where you don’t have to enter your security details) unless your use follows a visit to the secure area, at which point web logs will monitor your use.

The details you give us when you use tools in the public areas, such as calculators, will not be stored unless you specifically ask us to save it, in which case we will ask you to register.

Personal information provided when entering competitions or prize draws, or completing questionnaires will be used in accordance with the instructions and rules provided.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Children under 13

We do not allow anyone under 18 to use our products. In the collection of information during the fact find process we may note the number of children you have along with ages, but no other information is recorded.

What can you do if you're unhappy with how your personal data is processed?

You also have a right to lodge a complaint with the supervisory authority for data protection. In the UK this is:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF,  0303 123 1113 (local rate).

Changes to this policy

We keep our privacy policy under regular review and from time to time we may make changes to this privacy policy statement to reflect any changes in accordance with changes to legislation, best practice or website enhancements. We will place any updates on this web page to inform you of any changes when they occur.  This policy is effective from 14 June 2018.

This page was last updated on 7th November 2019

Security

We take security seriously here at Wealth Wizards.

We are a regulated business, comply with all relevant data protection standards, and employ cutting edge cybersecurity to keep our customers safe.

We have a company wide, ISO 27001 certified quality management system called Remus.

Disclaimer: Wealth Wizards and MyEva are trading names of WealthWizards Benefits Limited. Wealth Wizards Benefits Limited is authorised and regulated by the Financial Conduct Authority and is entered on the Financial Services Register under reference 596641.
Registered Address: Wizards House, 8 Athena Court, Tachbrook Park, LeamingtonSpa, CV34 6RT.
Registered in England & Wales, No. 06030782. The information contained within this site is intended for UK consumers only and is subject to the UK regulatory regime.

Wealth Wizards®, Turo ® and MyEva ® are registered trademarks; the trademarks, trade names and logos on this website, and the copyright and pending patent applications, are used by Wealth Wizards Benefits Limited under licence from Wealth Wizards Limited.